Saturday, April 14, 2007


Welcome to Contact Center Tech!! A new blog dedicated to the technical side of Contact Center operation. We hope to convey news about new technology, help provide insight on current and upcoming technology, and generally give some good information on implementing technology in the contact center. We will also try to address some of the political aspects of the Contact Center environment as it pertains to the technology team. I hope that this blog will be beneficial in helping you perform to your full potential.

Brad Walker
Contact Center Technology Specialist